Driver Handler Issue: The utility will check whether the correct printer driver is installed for the selected printer and assign the correct printer driver, if necessary.Printer Port Issue: The utility will check whether the selected printer is configured to use a DOT4 port or the USB00X Port and assign the correct printer port, if necessary.In order to fix the issue, the utility will force a plu and play re-scan of the device manager. Device Manager Issue: The utility will check for cautioned entries in the device manager.Printer Status Issue: The utility will check if the print status is offline or paused and will change the status to online or resume, if necessary.Purge Spooler Issue: The utility will check if the print queue is empty and will clear it, if necessary.Spooler Service Issue: The utility will check that the print spooler service is running and restart the service, if necessary.Connection Issue: The utility will check that the selected printer is connected and powered.Examples of issues this utility will address: Follow the on-screen instructions to run the utility. System requirements: This utility will only support USB connected printers.ĭescription: The HP Printing Diagnostic Utility is created to diagnose and fix many common issues preventing printing from the computer.Įnhancements: The HP Printing Diagnostic Utility is created to diagnose and fix many common issues preventing printing from the computer. Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows Vista
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